- What is pre-booking?
Pre-booking lets you secure your order of HANS™ products. You pay a 10% advance on the total order value. Once your product is in our warehouse, we inform you and ask you to make the balance payment within 10 days. When you do so, we ship your order, in order of priority. Pre-booking advance is non-refundable.
- What forms of payment do you accept?
We accept payments via all major cards from all banks at this time. We also accept payments via net-banking from almost all the prominent banks in India.
- How long after I place my pre-order will I receive it?
Your product for the HANS™ products ships from the United States. It will take approximately 7-8 weeks to arrive at our warehouse in India. Once your package arrives at the warehouse, we will send you a confirmation email asking you to make your balance payment within 10 days of receiving the email. After we receive your balance payment please allow 1-2 business days to process and prep your order for shipment. Once shipped, it should take approximately 7-10 business days. You can check on the status of your order through your registered account.
- I can’t get through your phone lines?
We apologize you couldn’t reach us. Please send us an email at email@example.com and we will get back to you as soon as possible. If you have any questions about your order, please email us at firstname.lastname@example.org or call us at 01294145187.
We are open Monday to Friday, 9:00 AM – 6:00 PM IST.
- What about the Warranty?
Click on the links below to see warranty related information –